Teo E911 Response System Installation Manuel d'utilisateur

13-280133 Rev. C May 2014 Teo Technologies 11609 49th Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax (425) 349-1010 www.teote

Teo E911 Response Server 9145 Installation Instructions Page 10 13-280133 Rev. C CCoommppuutteerr//NNeettwwoorrkk CCoonnttrrooll PPaanneell The i

13-280133 Rev. C Page 11 IInnssttaallllaattiioonn OOvveerrvviieeww Refer to the illustration on page 6 for the typical installation environ

Teo E911 Response Server 9145 Installation Instructions Page 12 13-280133 Rev. C SSaaffeettyy GGuuiiddeelliinneess aanndd GGeenneerraall IInnsst

Installation 13-280133 Rev. C Page 13 UUnnppaacckk aanndd IInnssppeecctt tthhee EEqquuiippmmeenntt Check the components for damage that might

Teo E911 Response Server 9145 Installation Instructions Page 14 13-280133 Rev. C RRaacckk MMoouunnttiinngg RRaacckk PPrreeccaauuttiioonnss

Installation 13-280133 Rev. C Page 15 MMoouunnttiinngg IInnssttrruuccttiioonnss There are a variety of rack units on the market, which may mean

Teo E911 Response Server 9145 Installation Instructions Page 16 13-280133 Rev. C IInnssttaalllliinngg tthhee IInnnneerr RRaaiill EExxtteennssiio

Installation 13-280133 Rev. C Page 17 IInnssttaalllliinngg tthhee OOuutteerr RRaaiillss ttoo tthhee RRaacckk Outer rails attach to the serv

Teo E911 Response Server 9145 Installation Instructions Page 18 13-280133 Rev. C IInnssttaalllliinngg tthhee CChhaassssiiss iinnttoo aa RRaacck

Installation 13-280133 Rev. C Page 19 CCoonnnneeccttiinngg ttoo tthhee LLAANN Connect one of the LAN ports on the 9145 to the LAN using

Teo E911 Response Server 9145 Installation Instructions Page 2 13-280133 Rev. C © 2014, Teo Technologies. All rights reserved.

Teo E911 Response Server 9145 Installation Instructions Page 20 13-280133 Rev. C CCoonnnneeccttiinngg ttoo tthhee PPBBXX PPRRII--UU PPoorrtt

Installation 13-280133 Rev. C Page 21 IISSDDNN PPRRII--UU CCoonnnneeccttoorr PPiinnoouutt ((PPBBXX)) The two transmit wires from the PBX must

Teo E911 Response Server 9145 Installation Instructions Page 22 13-280133 Rev. C CCoonnnneeccttiinngg ttoo tthhee TTeellccoo NNeettwwoorrkk PPR

Installation 13-280133 Rev. C Page 23 IISSDDNN PPRRII--NN CCoonnnneeccttoorr PPiinnoouutt ((NNeettwwoorrkk)) The two receiver wires from the

Teo E911 Response Server 9145 Installation Instructions Page 24 13-280133 Rev. C CCoonnffiigguurriinngg tthhee PPBBXX The PBX must have the

Installation 13-280133 Rev. C Page 25 RReeppoorrttiinngg DDeevviicceess Reporting of 911 call events along with the caller’s location is a

Teo E911 Response Server 9145 Installation Instructions Page 26 13-280133 Rev. C CCeellll PPhhoonnee RReeppoorrttiinngg vviiaa TTeexxtt MMeesss

Installation 13-280133 Rev. C Page 27 MMoonniittoorriinngg aanndd RReeccoorrddiinngg 991111 CCaallllss Optional monitor ports allow dia

Teo E911 Response Server 9145 Installation Instructions Page 28 13-280133 Rev. C PPoowweerr The 9145 is equipped with two redundant power sup

13-280133 Rev. C Page 29 JJooiinniinngg tthhee LLooccaall DDoommaaiinn The following additional equipment is required: • Analog monitor

13-280133 Rev. C Page 3 Introduction ...

Teo E911 Response Server 9145 Installation Instructions Page 30 13-280133 Rev. C 4. Connect the 9145 to your LAN (page 19). 5. Turn on the power (

Installation 13-280133 Rev. C Page 31 12. Enter a new computer name. 13. Click Domain: under Member of, and then enter the domain name. 14. Cl

Teo E911 Response Server 9145 Installation Instructions Page 32 13-280133 Rev. C 18. Enter the name and password of a network account with permiss

Installation 13-280133 Rev. C Page 33 AAuuttoollooggoonn The 9145 must be logged on to enable the audio recording software. An autologon program

Teo E911 Response Server 9145 Installation Instructions Page 34 13-280133 Rev. C RReemmoottee MMoonniittoorr CCoonnffiigguurraattiioonn Rem

13-280133 Rev. C Page 35 An Administration PC is required to create, send, and receive data to/from the E911 Response Server 9145. The PC does not

Teo E911 Response Server 9145 Installation Instructions Page 36 13-280133 Rev. C SSooffttwwaarree IInnssttaallllaattiioonn Installers for the Admi

System Administration 13-280133 Rev. C Page 37 Along with determining the appearance of Alert Responder popup screens, other key features are set

Teo E911 Response Server 9145 Installation Instructions Page 38 13-280133 Rev. C IInniittiiaattiinngg aann AAddmmiinniissttrraattiioonn SSeessssi

System Administration 13-280133 Rev. C Page 39 EEmmaaiill SSeett uupp Select File→Email Setup. The Email Setup dialog will open. The E911 Resp

Teo E911 Response Server 9145 Installation Instructions Page 4 13-280133 Rev. C Generating Alarms ...

Teo E911 Response Server 9145 Installation Instructions Page 40 13-280133 Rev. C PPRRII SSeettuupp TTaabb Line Build Out by default is 0.0 dB. S

System Administration 13-280133 Rev. C Page 41 PPoorrtt SSeettuupp TTaabb The 9145 comes equipped with a minimum of two record ports. Port’s 1

Teo E911 Response Server 9145 Installation Instructions Page 42 13-280133 Rev. C CCaallll MMaasskkiinngg TTaabb Call masking is used to replace

System Administration 13-280133 Rev. C Page 43 NNoottiiffiiccaattiioonn TTaabb The notification tab defines who will receive pop-ups, who will

Teo E911 Response Server 9145 Installation Instructions Page 44 13-280133 Rev. C IInncclluuddee RReeccoorrdd MMeessssaaggee If this field is chec

System Administration 13-280133 Rev. C Page 45 Items marked in red are mandatory. All other items are optional and may only be required if you ar

Teo E911 Response Server 9145 Installation Instructions Page 46 13-280133 Rev. C SSttrreeeett AAddddrreessss • House Number* – address number of

System Administration 13-280133 Rev. C Page 47 An example of a programmed Edit Customer screen is shown below.

Teo E911 Response Server 9145 Installation Instructions Page 48 13-280133 Rev. C Multiple E911 Calling Numbers can share common customer site infor

System Administration 13-280133 Rev. C Page 49 NNEENNAA HHeeaaddeerr//TTrraaiilleerr TTaabb The header and trailer records enclose the NENA Ve

13-280133 Rev. C Page 5 Businesses, shared tenant services, college campuses, and other institutions are sometimes distributed geographically among

Teo E911 Response Server 9145 Installation Instructions Page 50 13-280133 Rev. C SSttaattiioonn IInnffoo TTaabb • Number Dialed for Emergency –

System Administration 13-280133 Rev. C Page 51 If you select Add Station, the Edit Station window appears. 1. Edit all required entries. • Sta

Teo E911 Response Server 9145 Installation Instructions Page 52 13-280133 Rev. C • Popup Tab 3/4 PDF File – tabs 3 and 4 in the popup notification

System Administration 13-280133 Rev. C Page 53 UUssiinngg tthhee EEvveenntt LLoogg VViieewweerr The 9145 stores all call and alarm hist

Teo E911 Response Server 9145 Installation Instructions Page 54 13-280133 Rev. C AAllaarrmm SSccrreeeenn The alarm screen will show the type of

System Administration 13-280133 Rev. C Page 55 CCaallll SSccrreeeenn The call screen allows you to look at call detail as well as listen to the

Teo E911 Response Server 9145 Installation Instructions Page 56 13-280133 Rev. C

13-280133 Rev. C Page 57 OOvveerrvviieeww This section describes the system status and control functions along with call and alarm record fo

Teo E911 Response Server 9145 Installation Instructions Page 58 13-280133 Rev. C LLiinnee SSttaattuuss IInnddiiccaattoorrss Indicators are

System Operation 13-280133 Rev. C Page 59 PRI-N Status Meaning Description Solid Green Normal, OK The PRI-N port is functioning properly. So

Teo E911 Response Server 9145 Installation Instructions Page 6 13-280133 Rev. C PPrroodduucctt DDeessccrriippttiioonn E911 Response Server

Teo E911 Response Server 9145 Installation Instructions Page 60 13-280133 Rev. C SSwwiittcchheess Configuration Switch 1 initiates a self-tes

System Operation 13-280133 Rev. C Page 61 RReeppoorrttiinngg Reporting of 911 call events along with the caller’s location is a system feat

Teo E911 Response Server 9145 Installation Instructions Page 62 13-280133 Rev. C CCaallll MMoonniittoorriinngg aanndd RReeccoorrddiinngg D

13-280133 Rev. C Page 63 OOvveerrvviieeww The 9145 continuously monitors all internal major system components, along with the internal/exter

Teo E911 Response Server 9145 Installation Instructions Page 64 13-280133 Rev. C FFiillee AAllaarrmmss Alarm Text Alarm Description Alarm

Alarms 13-280133 Rev. C Page 65 HHaarrddwwaarree AAllaarrmmss Alarm Text Alarm Description Alarm Clearing Illegal Flash Memory 9145 gene

Teo E911 Response Server 9145 Installation Instructions Page 66 13-280133 Rev. C IISSDDNN PPRRII--UU AAllaarrmmss Alarm Text Alarm Descrip

Alarms 13-280133 Rev. C Page 67 IISSDDNN PPRRII--NN AAllaarrmmss Alarm Text Alarm Description Alarm Clearing ISDN PRI-N Transmit AIS Th

Teo E911 Response Server 9145 Installation Instructions Page 68 13-280133 Rev. C SSttaattuuss MMeessssaaggeess Status Text Status Descripti

13-280133 Rev. C Page 69 VVeerriiffyyiinngg PPrrooppeerr OOppeerraattiioonn Indicator Verification The 9145 has front panel indicators tha

Introduction 13-280133 Rev. C Page 7 SSyysstteemm FFeeaattuurreess The E911 Response Server 9145 provides Enhanced 911 (E911) connectivity to an

Teo E911 Response Server 9145 Installation Instructions Page 70 13-280133 Rev. C GGeenneerraattiinngg TTeesstt CCaallllss LLiivvee 991111

Testing 13-280133 Rev. C Page 71 GGeenneerraattiinngg AAllaarrmmss Any device setup to receive alarms must be tested. Alert Responder PCs

Teo E911 Response Server 9145 Installation Instructions Page 72 13-280133 Rev. C PPBBXX CCoonnffiigguurraattiioonn TTeessttiinngg The PBX m

13-280133 Rev. C Page 73 SSttaattuuss IInnddiiccaattoorrss The 9145 has front panel indicators that allow verification of proper operation.

Teo E911 Response Server 9145 Installation Instructions Page 74 13-280133 Rev. C IISSDDNN--PPRRII SSttaattuuss IInnddiiccaattoorrss aarree NNoot

Troubleshooting 13-280133 Rev. C Page 75 If the indicator is OFF – verify that the Power Supply requirements and wiring as described in the Instal

Teo E911 Response Server 9145 Installation Instructions Page 76 13-280133 Rev. C UUnnaabbllee ttoo CCoonnnneecctt wwiitthh AAddmmiinniissttrraat

Troubleshooting 13-280133 Rev. C Page 77 ISDN port, not just 911 calls, to be recognized and processed by the 9145 as if they were 911 calls. Pla

Teo E911 Response Server 9145 Installation Instructions Page 78 13-280133 Rev. C 3. Incorrect interpretation of the station number by the 9145. 4

Troubleshooting 13-280133 Rev. C Page 79 RReeppoorrttiinngg DDeevviicceess DDoo NNoott WWoorrkk There are several types of reporting de

Teo E911 Response Server 9145 Installation Instructions Page 8 13-280133 Rev. C OOppeerraattiioonnaall OOvveerrvviieeww The 9145 monitors ca

Teo E911 Response Server 9145 Installation Instructions Page 80 13-280133 Rev. C Verify that the Email Setup entries are correct. If you still have

Troubleshooting 13-280133 Rev. C Page 81 AAlleerrtt RReessppoonnddeerr PPooppuupp SSccrreeeennss The E911 Response Server 9145 generates call

Teo E911 Response Server 9145 Installation Instructions Page 82 13-280133 Rev. C In the example above there are two groups, and one PC assigned to e

13-280133 Rev. C Page 83 PPoowweerr RReeqquuiirreemmeennttss Voltage ... 100–240 VAC Current...

Teo E911 Response Server 9145 Installation Instructions Page 84 13-280133 Rev. C

13-280133 Rev. C Page 85 SSeerrvviiccee The Teo E911 Response Server 9145 has no user-serviceable parts inside; repair must be done by Teo.

Teo E911 Response Server 9145 Installation Instructions Page 86 13-280133 Rev. C TTeeoo PPrroodduucctt WWaarrrraannttyy For a period of one

13-280133 Rev. C Page 87 CCaauuttiioonnss • Power wiring must be 18 AWG or larger. • Do NOT attach or staple any Power Wiring to any build

Teo E911 Response Server 9145 Installation Instructions Page 88 13-280133 Rev. C FFCCCC PPaarrtt 6688 This unit is registered with the FCC

13-280133 Rev. C Page 89 ALI (Automatic Location Information) – This is the location information of the 911 caller as viewed by the 911 Call Taker.

Introduction 13-280133 Rev. C Page 9 FFrroonntt PPaanneell IInnddiiccaattoorrss aanndd SSwwiittcchheess The E911 Response Server has tw

Teo E911 Response Server 9145 Installation Instructions Page 90 13-280133 Rev. C PSAP (Public Safety Answering Point) – The physical location where